We endeavour to ship all orders within 2 working days of receipt of order by ‘tracked & signed’ courier services. However, we reserve the right to use other delivery services as necessary.
Please note that BBQ Gourmet Ltd will not accept responsibility for any delivery delays, or non-delivery, of orders caused by the Customs services of the customer’s country.
In accordance with the European Directive on Consumer Rights, customers have 14 days from the date of order to return an item. Prior to returning goods, customers must send us an email at firstname.lastname@example.org advising why you wish to return the goods. This will enable BBQ Gourmet Ltd to, at minimum, attempt to resolve any issue, thus saving the customer any unnecessary costs. Should it prove necessary to return goods, customers will be responsible for the cost of any return postage and the goods must be returned unopened, complete and with all seals intact. Refunds for returned goods will not include the cost of the initially shipping the order.